Contact us

Email: info@cclable.com

Returns

At Crystal Crown AB, we want you to feel completely satisfied with your purchase. Therefore, we offer a 14-day right of withdrawal on all orders placed through our website, cclable.com 

The withdrawal period begins on the day you receive your order. If your order is delivered in multiple shipments, the period starts from the day you receive the final part of the delivery.

If you wish to cancel your purchase and return an item, you may do so within the withdrawal period by following our return process. When returning an item, you as the customer are responsible for the product until it has been received by us.

To qualify for a full refund, the following conditions apply:

• The product must be in its original condition, unused, and in unopened packaging.
• All tags, labels, and protective packaging must remain intact.

Once we have received and approved your return, we will refund the amount using the same payment method as the original purchase, normally within 14 days from the date we receive the item or proof that the return has been sent.

If you choose to cancel your entire order, we will refund the product amount minus any applicable shipping costs.

Please note:
We currently do not offer product exchanges. If you wish to order a different color, model, or length, please place a new order once your return has been registered.

If you have any questions or need assistance with your return, please contact our customer service at info@cclable.com - we’re happy to help.

Complaints & Claims

When shopping at cclable.com, you are covered by a three (3) year right to make a claim under the Swedish Consumer Sales Act.

If you need to file a claim, please contact our customer service at info@cclable.com

• Include your order number, the reason for the claim, and attach a clear photo of the product.

If your claim is approved, we will offer a suitable solution depending on the situation — such as repair, replacement, refund, or a price reduction. Please note that the claim must be valid and that the defect must not be due to incorrect use, accidental damage, or abnormal wear and tear.

Claims should be made within a reasonable time after the defect is discovered. A claim submitted within two months of discovering the defect is always considered to have been made within a reasonable time.

If your claim is approved, it may be necessary to return the product. In such cases, we will provide a prepaid return label along with a return form to be completed and included in the return package.

If you have questions regarding your claim or need guidance through the process, please contact us at info@cclable.com - and we’ll be happy to assist you.